Privacy Policy

1. Information We Collect

When you submit an enquiry, make a booking, or contact us, we may collect:

• Full name, phone number, and email address
• Travel preferences, destination, dates, and group size
• Payment information (processed through secure third-party gateways)
• Communication records (emails, WhatsApp messages, call notes)

2. How We Use Your Information

We use your information to:

• Process and confirm your travel bookings
• Communicate itinerary details, updates, and travel advisories
• Provide customer support during and after your trip
• Improve our services and personalise future recommendations
• Send promotional communications (only with your explicit consent)

3. Data Protection

We implement appropriate security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Your information is stored on secure servers and is accessible only to authorised team members who need it to provide our services.

4. Third-Party Sharing

We may share your information with trusted third parties only as necessary to fulfil your booking — including hotels, transport providers, tour guides, and activity operators. These parties are contractually obligated to protect your data and use it solely for the purpose of delivering the booked service.

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

5. Cookies & Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and understand user behaviour. You can control cookie preferences through your browser settings.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Opt out of marketing communications at any time

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Booking records are retained for a minimum of 5 years for accounting and legal compliance.

8. Contact

For any questions about this privacy policy or your personal data, contact us at:

Rucksack Adventures
Chotta Shimla to Kusumpti Rd, SDA Complex, Kasumpti, Shimla, Himachal Pradesh 171009
Email: info@rucksackadventures.com
Phone: 7018678064